Contact Us

Contact cartivai.shop for product information, order assistance, delivery questions, returns, refunds, or damage reports.

Support details

Email: support@cartivai.shop
Response time: Within 24–48 business hours
Support hours: Monday–Friday, 9:00 AM – 6:00 PM Pacific Time, excluding U.S. federal holidays

Available assistance

• Product specifications shown on the listing
• Order confirmation, tracking, address correction, and delivery
• Damaged, incorrect, or missing items
• Return authorization, exchange availability, and refund status

Information required

Include the order number, checkout email, product name, quantity, explanation, and requested resolution. Damage or incorrect-item reports require photographs of the shipping carton, label, packaging, complete set, and affected item.

Important notices

Report delivery damage within 7 calendar days. Do not mail a return to the business address unless support provides that address as the designated return address in writing.

Do not email card numbers, security codes, bank details, or passwords. Complete payment only through secure checkout.

Business information

cartivai
Email: support@cartivai.shop
Website: cartivai.shop
1315 10th St
Sacramento, CA 95814
United States

Effective Date: September 19, 2026